Refund policy
Thank you for shopping at VellumRune. We are committed to providing high-quality outdoor camping furniture. If you are not completely satisfied with your purchase, please review our policy below.
Return Period We accept return requests within 30 days from the date you receive your order.
Return Conditions To be eligible for a return, your item must meet the following criteria:
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The item must be in its original condition, unused, and undamaged.
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The item must be in its original packaging with all tags and accessories included.
How to Initiate a Return Please contact our customer service team at ghg182489@gmail.com with your order number and the reason for the return. Our team will provide you with return instructions and the return shipping address within 48 hours.
Refund Process Once we receive and inspect your returned item, we will send you a confirmation email. The refund will be automatically issued to your original payment method. Please note that it typically takes 5–10 business days for your bank or credit card company to process the refund, depending on your financial institution.
Shipping Costs
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Defective or Damaged Items: If the product is defective or damaged during transit, we will cover the return shipping costs.
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Customer Remorse: If the return is due to personal reasons (e.g., change of mind, incorrect model selection), the return shipping cost is the responsibility of the customer.
Contact Us If you have any questions regarding our return and refund policy, please feel free to reach out to us at ghg182489@gmail.com.